This Privacy Policy explains how Alteration Studio handles personal data when you use pockettravelbean.homes, make an enquiry, book an appointment, or engage us for tailoring, garment remodelling, or upcycling services in Singapore.
We may collect contact details, appointment information, project instructions, garment and fit details, communication records, payment-related information, and any images or notes you choose to provide for assessment or redesign. Where relevant, we also process technical data such as device and browser information, log data, and basic usage records from the website.
We receive data from project enquiries, booking requests, fitting appointments, consultation discussions, and messages sent through the website, by phone, or by email. We may also obtain information from payment processing, delivery or collection arrangements, and website systems that record access and usage activity.
The website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies are used in a proportionate way and are not intended to identify you unless combined with other information you provide.
You can usually control cookies through your browser settings and, where available, any cookie preference tools on the website. Blocking some cookies may affect site functions such as form submission, session continuity, or basic performance measurement.
Use the contact details below for questions about this policy or the handling of personal data.
We use personal data to respond to enquiries, arrange consultations and fittings, assess garments and materials, prepare quotes, obtain design approval, carry out remodelling or alteration work, manage collection and payment, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that help us run the business. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, regulators, courts, or other parties when required to comply with legal obligations, enforce our rights, protect our operations, or respond to lawful requests. We may also share information where necessary to prevent fraud, address security issues, or support a legal claim.
You may ask us to access, correct, or update personal data we hold about you, and you may object to or restrict certain processing where the law allows. You may also request deletion in appropriate circumstances, subject to our legal and operational obligations.
To protect privacy, we may need to verify your identity before responding to a request. If a request is complex or if we must keep certain information for legal reasons, we will explain the position and respond within a reasonable period.
Personal data is retained for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a secure manner consistent with our retention practices.
Updates will be posted on this page with a revised effective date where appropriate. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to the update through the website or other suitable communication channels.
